lunatoto Privacy Policy
This page describes what we collect when you use lunatoto and how we keep that data protected. We at lunatoto process personal information to operate our platform, verify your identity, process payments, and comply with applicable law. Our commitment is to handle your data transparently and securely.
We collect information directly from you—your email, name, contact details, payment method, and identity documents for verification. We also collect information about how you use lunatoto: which games you access, your account activity, IP address, and device type. This data helps us operate the platform, detect fraud, and improve your experience.
Our servers may sit outside your jurisdiction. We transfer data only to processors who meet our security standards. You have the right to access, correct, or request deletion of your personal data subject to legal obligations. Contact us via live chat or email if you have questions about this policy.
What We Collect on lunatoto
We collect your email address, full name, phone number, date of birth, and residential address when you open an account. We also collect identity documents—a government-issued ID and a selfie—to verify your identity before your first withdrawal. This process is called KYC (Know Your Customer) and is required by law in most jurisdictions where we operate.
When you deposit funds, we collect payment method details. If you use DANA, e-wallet, mobile banking, or local payment, we receive confirmation of the transaction. If you use a bank transfer via online payment, e-wallet, mobile banking, or local payment, we collect your virtual-account number and bank details. We do not store your full card or bank credentials—payment processors handle that securely.
We collect behavioural data: which tables you visit, how long you play, your betting patterns, and your account balance. We also log your IP address, device type, browser, and operating system. This helps us detect unusual activity, prevent fraud, and understand how players use lunatoto across different regions—Jakarta, Surabaya, Bandung, Medan, and Semarang.
How We Use Your Data on lunatoto
We use your personal information to operate lunatoto: to process your deposits and withdrawals, settle your account balance, and provide customer support. We verify your identity to comply with anti-money-laundering law and to prevent fraud. We use your behavioural data to detect suspicious patterns—for example, rapid deposits followed by large withdrawals—and to block accounts that breach our terms.
We analyse aggregate data to improve lunatoto. We track which games are popular, which payment methods work best, and which regions have the most active players. We do not sell your personal data to third parties. We may share anonymised data with our payment processors, fraud-detection services, and legal advisors when required by law.
We use your email and phone number to send account notifications: deposit confirmations, withdrawal status updates, and security alerts. We do not send marketing emails unless you opt in. You can manage your communication preferences in your account settings at any time.
Third-Party Processors and Data Transfers
We work with third-party processors to run lunatoto. Payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your transaction data. Fraud-detection services receive your IP address and device fingerprint. Customer-support platforms store your chat history and support tickets. Cloud-hosting providers store your account data on encrypted servers.
Our servers are located outside Indonesia. Your data may be transferred to data centres in Singapore, Australia, or other jurisdictions. We ensure all processors meet international security standards (ISO 27001 or equivalent) and sign data-processing agreements that restrict how they use your information.
Your rights on lunatoto
You have the right to access your personal data, correct inaccuracies, request deletion (subject to legal holds), and object to certain processing. Contact our support team to exercise these rights.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and track your session. Essential cookies are necessary to operate lunatoto; you cannot disable them. Analytics cookies help us understand how players navigate the platform. You can disable non-essential cookies in your browser settings, but this may affect your experience.
We do not use cookies to track you across other websites. We do not sell cookie data to advertisers. Our cookies expire after 30 days of inactivity or when you log out.
Security and Data Protection
We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed and salted; we never store it in plain text. We conduct regular security audits and penetration testing. We limit access to your data to employees who need it to support your account.
We cannot guarantee absolute security. If we discover a data breach, we will notify you within 72 hours and inform relevant authorities as required by law. We recommend using a strong, unique password and enabling two-factor authentication on your account.
Contact Us About Your Data
If you have questions about this privacy policy, want to access your data, or wish to exercise your rights, contact us via live chat on lunatoto or email our support team. We will respond within five business days. If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority.