lunatotoTerms of Use
We at lunatoto set out the terms under which we provide our online entertainment service. By opening an account on lunatoto, you agree to these terms. Our service is available only where local law permits; users are responsible for verifying that access and use comply with their own jurisdiction's law.
This page covers account opening, deposits and withdrawals, bonus terms, game rules, dispute resolution, and our jurisdiction notice. We operate live-dealer tables, sportsbook markets, slot games, and esports coverage 24 hours a day. All transactions on lunatoto are tracked in your account history for transparency.
Account Opening and Your lunatoto Profile
When you join lunatoto, you provide an email address, contact details, and a password. We verify your email before your account activates. Your first deposit funds your account; we generate a unique virtual-account number per bank deposit method so your funds credit once we confirm the incoming transfer.
You are responsible for keeping your password confidential. We do not share your account credentials with third parties. If you suspect unauthorized access, contact our support team via live chat immediately. We undertake to review account-security incidents within one business day.
Your account on lunatoto is personal and non-transferable. You may not share your login with other users or allow others to operate your account. We reserve the right to suspend or close any account that violates these terms or engages in fraudulent activity.
Deposits, Withdrawals, and Payment Methods
We at lunatoto support six fintech payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four major banks (mobile banking, local payment, online payment, e-wallet). Deposits via fintech are instant; bank transfers credit within standard processing windows. Your first withdrawal may request identity verification (KYC)—submit a selfie and ID photo via your account; our compliance team reviews this within one business day.
Withdrawals process back to the same payment method you used to deposit. Mobile-wallet withdrawals often complete within hours; bank transfers typically settle within one to two business days. We do not charge withdrawal fees; however, your bank or fintech provider may apply their own charges.
We reserve the right to request additional documentation for deposits or withdrawals that exceed certain thresholds or appear unusual. This is standard anti-money-laundering practice. Cooperation with our compliance team ensures your account remains active and your funds accessible.
Bonus Terms and Promotional Offers
We at lunatoto may offer promotional bonuses to new or existing account holders. Any bonus offer comes with specific terms—playthrough requirements, game restrictions, expiry dates, and maximum withdrawal limits. We communicate bonus terms clearly at the time of offer; you must accept the terms to claim the bonus.
Bonuses are credited to a separate bonus balance within your account. You must play through the bonus amount a specified number of times before converting it to withdrawable funds. If you close your account before meeting playthrough requirements, any unclaimed bonus is forfeited.
We reserve the right to modify or withdraw promotional offers at any time. Bonus terms are subject to change; we notify account holders of material changes via email or in-app notification.
Game Rules and Dispute Resolution
Our live-dealer tables operate under standard casino rules. Blackjack follows standard house rules; roulette uses European or American wheel configurations as stated on each table. Baccarat, Dragon Tiger, and Sic Bo follow traditional rules. All outcomes are determined by physical cards, wheels, or dice broadcast in real time via HD video.
If you dispute a game outcome, contact our support team within 24 hours of the disputed hand or spin. We review the broadcast recording and your account history. Our decision is final and binding. We do not reverse settled transactions except in cases of clear technical error or fraud.
Slot games and esports markets operate under their respective game rules, which are available in your account settings. We do not manipulate odds or outcomes. All games are subject to standard variance—short-term results may differ from long-term expected returns.
Disputes on lunatoto are resolved within 24 hours
We review game recordings and account history for any disputed outcome. Contact support via live chat to initiate a dispute.
Jurisdiction and Service Availability
We at lunatoto provide services only where local law permits. Our platform is available to users in supported jurisdictions; we do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Players based in Jakarta, Surabaya, Bandung, Medan, and Semarang can access our full product range. We maintain 24-hour customer support via live chat in Indonesian and English. If you access lunatoto from a jurisdiction where our service is not permitted, we reserve the right to suspend or close your account without notice.
Data Protection and Privacy
We at lunatoto protect your personal data in accordance with applicable privacy law. Your email, contact details, and payment information are encrypted and stored securely. We do not sell or share your data with third parties except as required by law or to process your transactions.
Our full privacy policy is available at our privacy policy pageYou may request access to, correction of, or deletion of your personal data by contacting our support team.
Prohibited Activities and Account Closure
We at lunatoto prohibit the following: using multiple accounts to claim bonuses repeatedly, collusion with other players to manipulate odds, use of automated software or bots, money laundering, fraud, or any activity that violates applicable law. Violation of these terms may result in immediate account suspension and forfeiture of funds.
We reserve the right to close your account at any time for any reason. If we close your account due to violation of these terms, we may forfeit your balance. If we close your account for other reasons, we process any withdrawable balance within standard timelines.
These terms are governed by the laws of the jurisdiction in which lunatoto operates. Any dispute arising from these terms or your use of our platform is subject to binding arbitration or the jurisdiction's applicable dispute-resolution process. You waive the right to pursue legal action in court except as required by law.